.crm-chat-window{display:flex;flex-direction:column;height:100%}.crm-chat-header{align-items:center;background:#fafafa;border-bottom:1px solid #f0f0f0;display:flex;justify-content:space-between;padding:16px 24px}.crm-chat-header-info{flex:1 1}.crm-chat-header-name{color:#000;font-size:16px;font-weight:600}.crm-chat-header-contact{color:#999;font-size:12px;margin-top:2px}.crm-chat-sort-button{margin-left:16px}.crm-chat-messages{background:#f5f5f5;flex:1 1;overflow-y:auto;padding:24px}.crm-chat-empty{align-items:center;display:flex;height:100%;justify-content:center}.crm-message{display:flex;margin-bottom:12px}.crm-message[data-direction=incoming]{justify-content:flex-start}.crm-message[data-direction=outgoing]{justify-content:flex-end}.crm-message[data-is-service=true]{justify-content:center}.crm-message-wrapper{max-width:70%}.crm-message-sender{color:#8c8c8c;font-size:11px;margin-bottom:4px}.crm-message[data-direction=incoming] .crm-message-sender{padding-left:4px;text-align:left}.crm-message[data-direction=outgoing] .crm-message-sender{padding-right:4px;text-align:right}.crm-message[data-is-service=true] .crm-message-sender{text-align:center}.crm-message-bubble{border-radius:12px;box-shadow:0 1px 2px #0000001a;overflow-wrap:break-word;padding:10px 14px;word-break:break-word}.crm-message[data-direction=incoming] .crm-message-bubble{background:#fff;color:#000}.crm-message[data-direction=outgoing] .crm-message-bubble{background:#1890ff;color:#fff}.crm-message[data-is-service=true] .crm-message-bubble{background:#fffbe6;border:1px solid #ffe58f;color:#8c6d1f;max-width:90%}.crm-message-meta{align-items:center;display:flex;font-size:10px;gap:4px;justify-content:flex-end;margin-top:4px;opacity:.7}.crm-message[data-direction=incoming] .crm-message-meta{color:#8c8c8c}.crm-message[data-direction=outgoing] .crm-message-meta{color:#fffc}.crm-message[data-is-service=true] .crm-message-meta{color:#999;justify-content:center}.crm-message-status{align-items:center;display:inline-flex;font-size:12px}.crm-message-status[data-status=delivered],.crm-message-status[data-status=sent]{font-size:10px}.crm-message-status[data-status=read]{font-size:14px;font-weight:700}.crm-chat-input{background:#fff;border-top:1px solid #f0f0f0;padding:16px}.crm-chat-input-buttons{display:flex;gap:8px;margin-bottom:8px}.crm-chat-input-row{display:flex;gap:8px}.crm-chat-input-textarea{flex:1 1}.crm-chat-loading{margin-bottom:12px;padding:12px;text-align:center}.crm-chat-load-more{margin-bottom:12px;padding:8px;text-align:center}.crm-message{cursor:pointer;position:relative}.crm-message-bubble,.crm-message-wrapper{pointer-events:auto}.crm-message-reply-button{position:relative}.crm-message-reply-button,.crm-message-reply-button *{pointer-events:auto!important}.crm-message,.crm-message-bubble,.crm-message-meta,.crm-message-sender,.crm-message-wrapper{pointer-events:auto}.crm-message-reply-button{pointer-events:auto;z-index:10}.crm-reply-quote{background:linear-gradient(135deg,#f5f7fa,#e4e8ec);border-left:4px solid #1890ff;border-radius:8px;box-shadow:0 2px 8px #0000001a;margin:0 16px;padding:12px 16px;transition:all .3s ease}.crm-reply-quote:hover{box-shadow:0 4px 12px #00000026}.crm-reply-quote-header{align-items:center;display:flex;gap:8px;margin-bottom:8px}.crm-reply-quote-icon{color:#1890ff;font-size:16px}.crm-reply-quote-sender{color:#262626;flex:1 1;font-size:13px;font-weight:600}.crm-reply-quote-close{border-radius:4px;color:#8c8c8c;font-size:14px;padding:4px;transition:all .2s}.crm-reply-quote-close:hover{background:#0000000d;color:#262626}.crm-reply-quote-content{border-left:2px solid #d9d9d9;color:#595959;font-size:14px;line-height:1.6;margin-left:4px;overflow-wrap:break-word;padding-left:24px;word-break:break-word}.crm-message-highlighted{animation:crm-highlight-pulse 2s ease}@keyframes crm-highlight-pulse{0%,to{box-shadow:0 0 0 2px #0000}50%{box-shadow:0 0 0 4px #1890ff}}.crm-message-quote-preview{align-items:flex-start;background:#0000000d;border-left:3px solid #1890ff;border-radius:4px;cursor:pointer;display:flex;gap:8px;margin-bottom:8px;padding:6px 10px;transition:all .2s}.crm-message-quote-preview:hover{background:#00000014}.crm-message-quote-text{color:#595959;flex:1 1;font-size:12px;line-height:1.4;word-break:break-word}.crm-message[data-direction=outgoing] .crm-message-quote-preview{background:#fff3;border-left-color:#fffc}.crm-message[data-direction=outgoing] .crm-message-quote-text{color:#ffffffe6}
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